Refund policy

At Claybloom, we want you to feel comfortable and confident when shopping with us. We understand that sometimes an item may not meet your expectations, arrive with an issue, or simply not be the right choice for your home.

This Return & Refund Policy explains our procedures and conditions for returns, refunds, damaged products, incorrect items, and order-related concerns.

By purchasing from Claybloom.website, you acknowledge and agree to the terms outlined below.

1. 30-Day Return Period

Claybloom offers a 30-day return period.

You may request a return within 30 days from the date your order is confirmed as delivered.

To be eligible for a standard return, the item should generally be:

In its original or substantially original condition
Unused, unless the product issue could only reasonably be discovered after inspection
Free from intentional damage or improper use
Returned with applicable accessories or components
Accompanied by valid proof of purchase

We reserve the right to review the condition of returned items before approving a refund.

2. Free Returns and Refunds

Eligible returns submitted within our 30-day return period may qualify for a free return and refund.

Return eligibility must first be confirmed by our customer support team. Please contact us before shipping any item back.

Depending on the product, order location, and circumstances of the return, we will provide appropriate instructions.

Unauthorized returns sent without prior approval may be delayed, refused, or returned to the sender.

3. How to Request a Return

To begin a return request, contact:

Email: support@claybloom.website

Please provide:

Your full name
Your order number
The email address used for your purchase
The item you wish to return
A brief explanation of the return reason

If the item is damaged, defective, or incorrect, please include clear photographs showing the issue.

Our support team will review your request and provide further instructions.

4. Damaged or Defective Items

We take product concerns seriously.

If your order arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible after delivery.

Ceramic and tableware products can be particularly sensitive during transportation. If an item arrives cracked, broken, or otherwise damaged, clear photographs of the product and shipping packaging may be required.

After reviewing the information provided, we may offer an appropriate resolution, which can include a replacement, refund, or another reasonable solution depending on the circumstances.

Please do not intentionally discard the item or packaging before your request has been reviewed unless doing so is necessary for safety.

5. Incorrect Items

If you receive a product that is materially different from the item ordered, please contact our support team.

Provide your order number and clear photographs of the item received.

Once verified, we will work with you to correct the issue through an appropriate solution.

6. Change of Mind Returns

We understand that personal preferences can change.

Eligible items may be returned within the 30-day return period if you change your mind, provided the product meets the applicable return conditions.

For hygiene and safety reasons, items showing significant signs of use, contamination, intentional alteration, or improper handling may not qualify for a standard change-of-mind return.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

Gift cards
Items clearly marked as final sale
Personalized or custom-made products
Products damaged through misuse or improper care
Items returned outside the applicable return period
Items that create a health or safety concern due to their condition

Where required by applicable law, statutory consumer rights will continue to apply.

8. Refund Processing

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method used for the purchase.

Please allow a reasonable processing period after approval. Additional time may be required for your bank, credit card provider, or payment processor to post the refund to your account.

Claybloom does not control processing times imposed by third-party financial institutions.

9. Late or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received the funds, please:

Check your bank or payment account.
Contact your credit card provider or payment service.
Allow for the provider's standard processing timeframe.

If you have completed these steps and still believe there is an issue, contact us at support@claybloom.website.

10. Exchanges

Exchange availability may depend on product inventory and order circumstances.

If you would like a different item or product option, please contact our customer support team. In some cases, the most efficient solution may be to process an eligible return and place a new order.