Shipping policy
At Claybloom, we understand that waiting for a new piece for your home can be part of the excitement of shopping online. Our goal is to provide a shipping experience that is clear, reliable, and easy to understand.
This Shipping Policy explains our shipping charges, estimated delivery times, order processing, tracking, customs, and delivery responsibilities.
1. Free Worldwide Shipping
Claybloom offers free shipping worldwide on eligible orders placed through Claybloom.website.
There is no standard shipping charge for eligible purchases, regardless of the customer's destination.
If any exceptional shipping restriction or additional requirement applies to a specific destination or product, relevant information may be communicated before or after order processing.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–14 days
This is an estimated timeframe and not an absolute delivery guarantee.
Actual delivery time may depend on:
- Destination country or region
- Shipping carrier operations
- Customs processing
- Local postal networks
- Weather conditions
- Public holidays
- Transportation disruptions
- High-volume shopping periods
- Other circumstances beyond our reasonable control
We appreciate your patience if an unexpected shipping delay occurs.
3. Order Processing
After an order is successfully submitted, it may require processing before shipment.
Processing can include:
- Payment confirmation
- Order information review
- Product preparation
- Packaging
- Shipping arrangement
Processing time is separate from the estimated transit or delivery period where applicable.
Orders containing multiple products may occasionally be processed or shipped separately.
4. Shipping Destinations
We ship to many destinations worldwide.
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Contact details
Incorrect information can result in delays, failed delivery, or returned packages.
5. Address Changes
If you need to correct your shipping address, contact us immediately at:
We will make a reasonable effort to assist.
However, once an order has entered processing or has been transferred to a shipping provider, we cannot guarantee that an address change will be possible.
6. Order Tracking
Tracking information may be provided when available for your shipment.
Please allow time for a tracking status to become active after shipment information is created. Carriers may require additional time to scan and update a package in their network.
Tracking updates are managed by the relevant shipping provider and may not always appear in real time.
7. Multiple Packages
In some circumstances, an order containing multiple products may arrive in separate packages.
This can occur due to product availability, packaging requirements, or fulfillment arrangements.
Separate packages may have different tracking information and may arrive on different dates.
Receiving one part of an order does not necessarily mean that the remaining items have been lost.
8. International Shipping and Customs
International shipments may be subject to customs inspection or import procedures in the destination country.
Customs processing is controlled by local authorities and is outside Claybloom's direct control.
Delivery delays caused by customs procedures may occur.
Where import taxes, customs duties, or other government charges legally apply, responsibility may depend on the rules of the destination jurisdiction.
9. Delayed Packages
If your package has not arrived within the expected timeframe, please check your available tracking information first.
If you still require assistance, contact us at support@claybloom.website with your order number.
Our team will review the available order and shipping information and assist where reasonably possible.
10. Lost Packages
If tracking information or carrier records indicate a possible shipping loss, please contact us.
We may need to review shipment details or allow a reasonable investigation period.
Where a package is confirmed as lost, we will work toward an appropriate resolution based on the order circumstances and applicable consumer rights.
11. Damaged Packages
Ceramic and tableware items may require careful handling during transportation.
If your order arrives damaged, please take clear photographs of:
- The damaged product
- The shipping packaging
- Any visible damage to the parcel
- The shipping label, where appropriate
Contact support@claybloom.website and include your order number.
Please review our Return & Refund Policy for additional information.
12. Failed Delivery
A delivery may fail because of:
- An incorrect address
- Missing apartment or unit information
- An unavailable recipient
- Local carrier requirements
- Refusal of delivery
- Failure to collect a package
Customers are responsible for providing accurate shipping information and following reasonable carrier instructions.
Please contact us if you believe there is an issue with your delivery.
13. Contact Us
For shipping questions:
Claybloom
1125 Faithwood Pl, Victoria, BC V8X 4Y6, Canada
Email: support@claybloom.website
Phone: +1 (250) 634-2266
Website: Claybloom.website