Terms of service
Welcome to Claybloom.
These Terms of Service govern your access to and use of Claybloom.website and your purchase of products available through our online store.
Throughout these Terms, the words "Claybloom," "we," "us," and "our" refer to the operator of Claybloom.website. The words "you" and "your" refer to the website visitor, customer, or other user of our services.
By accessing our website, browsing our store, or placing an order, you agree to these Terms of Service.
1. Use of Our Online Store
You may use our website only for lawful purposes and in accordance with these Terms.
You must not use Claybloom.website to:
- Violate applicable laws or regulations
- Engage in fraudulent activity
- Submit false or misleading information
- Interfere with website security or operation
- Introduce malicious code or harmful technology
- Attempt unauthorized access to systems or customer information
- Infringe intellectual property or other legal rights
We reserve the right to restrict or terminate access to our website where misuse, fraud, or unlawful activity is reasonably suspected.
2. Eligibility
By placing an order, you represent that you have the legal capacity to enter into a binding purchase agreement in your jurisdiction.
If you are using our website on behalf of another person or organization, you represent that you have authority to act on their behalf.
3. Product Information
We make reasonable efforts to present product descriptions, photographs, colors, dimensions, and other details accurately.
However, product appearance may vary slightly due to:
- Screen and display settings
- Lighting conditions in product photography
- Production variations
- Material characteristics
- Hand-painted or decorative pattern differences
- Measurement methods
For ceramic-inspired, patterned, or decorative tableware, minor visual differences may contribute to the individual appearance of a product and do not necessarily indicate a defect.
We reserve the right to correct errors or update product information when necessary.
4. Prices
Product prices are displayed on Claybloom.website and may change without prior notice.
The price applicable to your purchase is generally the price displayed at the time your order is successfully submitted, subject to correction of obvious pricing or technical errors.
We may offer discounts, promotional prices, or special offers for limited periods.
5. Orders
Submitting an order does not necessarily guarantee acceptance.
We reserve the right to cancel, limit, or refuse an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Payment authorization issues
- Incorrect product or pricing information
- Inventory limitations
- Technical errors
- Shipping restrictions
- Misuse of promotional offers
If we cancel an order after payment has been successfully collected, an appropriate refund will generally be issued.
6. Payment
Customers must provide current, complete, and accurate payment and billing information.
Payment processing may be provided by third-party payment service providers. Your use of those payment services may also be subject to the provider's applicable terms and privacy practices.
We do not guarantee that every payment method will be available in every country or for every transaction.
7. Shipping and Delivery
Claybloom offers free worldwide shipping on eligible orders.
Our estimated delivery timeframe is generally 7–14 days.
Delivery estimates are provided in good faith but are not absolute guarantees. Shipping may be affected by customs processing, carrier delays, weather, public holidays, local delivery conditions, transportation disruptions, or events outside our reasonable control.
Please review our Shipping Policy for additional information.
8. Customer Information
You are responsible for providing accurate contact and shipping information when placing an order.
Claybloom is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
If you discover an error in your order information, contact us promptly at support@claybloom.website.
We will attempt to assist where reasonably possible, but changes may not be available after processing or shipment has begun.
9. Returns and Refunds
Eligible purchases are subject to our Return & Refund Policy.
We provide a 30-day return and refund period, subject to the conditions stated in that policy.
Please review the Return & Refund Policy before initiating a return.
10. Intellectual Property
Unless otherwise stated, the website content associated with Claybloom, including branding, written content, page design, graphics, and other original materials, is owned by or licensed to Claybloom and protected by applicable intellectual property laws.
You may access our website for personal, non-commercial shopping purposes.
You may not reproduce, commercially distribute, modify, or exploit protected website content without appropriate authorization.
11. Third-Party Services
Our store may rely on third-party services for functions such as:
- Website hosting
- Payment processing
- Order fulfillment
- Shipping and tracking
- Analytics
- Customer communications
We are not responsible for independent third-party services beyond the extent required by applicable law.
12. Website Availability
We aim to keep Claybloom.website available and functioning properly.
However, we do not guarantee uninterrupted or error-free access. The website may occasionally be unavailable due to maintenance, technical issues, updates, security requirements, or circumstances beyond our reasonable control.
13. Prohibited Conduct
You may not attempt to manipulate orders, promotions, payment systems, website features, or customer service procedures.
Abusive, threatening, fraudulent, or intentionally deceptive conduct may result in service restrictions or order cancellation.
14. Disclaimer
To the extent permitted by law, our website and services are provided on an "as available" basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Claybloom will not be liable for indirect, incidental, special, or consequential losses resulting from the use or inability to use our website or services.
This limitation does not apply where liability cannot legally be limited or excluded.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website or your material violation of these Terms.
17. Changes to These Terms
We may update these Terms of Service periodically to reflect operational, legal, or service changes.
The current version will be published on Claybloom.website with an updated revision date.
Continued use of the website after changes become effective constitutes acceptance of the revised Terms where permitted by law.
18. Governing Law
These Terms will be interpreted in accordance with applicable laws relevant to our business operations, without limiting mandatory consumer protection rights available in a customer's jurisdiction.
19. Contact Information
Questions regarding these Terms of Service may be sent to:
Claybloom
1125 Faithwood Pl, Victoria, BC V8X 4Y6, Canada
Email: support@claybloom.website
Phone: +1 (250) 634-2266
Website: Claybloom.website